Kaya Page's community profile page

Write a review

Go to business site

Viewing profile for,

Kaya Page

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the The Insurance Emporium, Pet insurance:

View on product page

Not easy to deal with

I made a quote online and it came back as £617, the next day I went to purchase it and the quote refreshed to £660. I called through to customer service, the first agent I spoke to asked me for the quote number I asked where would I find this she said she was not sure then said she would go through the quote over the phone with me so I agreed. There was 30 seconds of silence and I said yeah let’s go through it and she said so do you want to do the quote over the phone, I agreed again and then she asked the same thing again, I hung up as I was not getting anywhere. I called through again and the agent I spoke to said “your horse is a year older over night that’s why it’s gone up” when this was not the case. She asked for the quote reference, I asked where I could find this and she was not sure. She then said on her system my online quote was coming up at £800. She then said she can’t do anything unless I provide her with a quote reference or a screen shot. Long story short your staff could do with a bit of a buzz session on how your online system works. Also the way your pricing works is just beyond me. The whole journey you guys were as useful as a chocolate teapot. Reviewed on: 30th August 2023

Reply from The Insurance Emporium Good morning, We are sorry to hear your concerns about the service received. If you would like us to investigate further, please contact us at [email protected], and a member of our Customer Experience Team will look into this for you. Kind regards, Kirsty The Insurance Emporium Response date: 31st August 2023

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.