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Review of the 1st Central, Car insurance:

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AVOID!!! - Worst insurance company out there

Very appealing price to begin with then two months later they contacted me to say that some details were incorrect. I contacted them on the number provided in their email address and they claimed that I did not provide enough evidence. To start with they wanted a copy of my driving licence which I dont understand considering I put my unique licence number but I was not too fussed about that. Then they told me they needed some sort of quote from DVLA (not sure what thats about as I never been asked for this), still wasn´t too fussed. Then they said that I had put details wrong for example- instead of puting my wife (second driver) as a staff nurse I put as a registered nurse and they had to change that in the policy. Then I was informed over the phone that the service I was provided over the phone was NOT free and I had to pay £50 admin fee to amend these changes from staff nurse to registered nurse. On top of this my monthly payment would go from £36 to £83 because of these minute changes. I was so frustrated with this company that I decided to cancel the policy which I was charged another £50 cancellation fee (fair enough). I ended up wasting more momney by cancelling, however, I would much rather cancel and go with another insurance (which I did straight after) than continue to give them any more of my Money. I sincerely hope their approach changes altogether but small advice to others ‘Do not be fooled by their initial low prices as I came to find out that apparently what happened to me happened to a lot of people and it is very common with this company’- AVOID !!!! The only reason I dont give 0 starts is because its not an option here Reviewed on: 7th September 2023

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