Ayeisha 's community profile page

Write a review

Go to business site

Viewing profile for,

Ayeisha

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the The Insurance Emporium, Pet insurance:

View on product page

The claim was quick but the deductions were surprising

The claim went through directly from the emergency vet as my dog sadly passed away. We were charged nearly £900 but got back £49. I understand euthanisation and cremation aren’t included but what I was surprised by was the £149 deduction for the emergency vet consultation. When I called to enquire they said they only cover up to £90 for emergency vet visits. Given the current charges at vets, I expected other deductions but this definitely was not one of them. Nearly 12 years paying insurance, never claiming and to receive £49 felt like a bit of a let down. I understand it was in my policy wording but this is not something I had considered to check. I would expect other exemptions but not on consultations. Due to this, I will be insuring my other 2 dogs elsewhere. Hopefully this can be reviewed for other people, given the ever increasing veterinary consultation costs. Reviewed on: 14th September 2023

Reply from The Insurance Emporium Good morning, Please accept our condolences. We are sorry to hear you were disappointed by the settlement of the claim. Our policies will cover £90 of the out of hours fee if the condition is life threatening; out of hours fees are a surcharge for seeing the pet outside of usual hours. any fees for treatment would be considered under the terms of cover. Kind regards, Kirsty The Insurance Emporium Response date: 18th September 2023

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.