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Ken Parmenter

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Review of the LV (Liverpool Victoria), Travel Insurance:

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Mis leading Travel Insurance

In my opinion LV misrepresent and mis sell their travel insurance. Why do I say this? My holiday was impacted as a result of the air traffic control problems I lost 2 days stay at the hotel. I was confident I was covered as my policy stated… £5000 cover for cancelled or shortened trips. However lv are trying to renege on this by referring to another clause (not visible on the document they sent me). I chose lv because I thought they were a trustworthy company ( I also have my car and house insurance with them currently). So, to be clear, when they state in their summary document (they don’t send the full policy document out - I wonder why?) ‘Cancellation and cutting short a trip covered up to £5000’ …….they will not pay out (hotel costs) for a trip cut short as a result of a cancelled flight, Clear as mud everyone? I am not sure how LV are allowed to mislead customers with ambiguous terminology but apparently they can. Disgraceful! Reviewed on: 21st September 2023

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