In my opinion LV misrepresent and mis sell their travel insurance.
Why do I say this?
My holiday was impacted as a result of the air traffic control problems I lost 2 days stay at the hotel. I was confident I was covered as my policy stated… £5000 cover for cancelled or shortened trips.
However lv are trying to renege on this by referring to another clause (not visible on the document they sent me).
I chose lv because I thought they were a trustworthy company ( I also have my car and house insurance with them currently).
So, to be clear, when they state in their summary document (they don’t send the full policy document out - I wonder why?)
‘Cancellation and cutting short a trip covered up to £5000’ …….they will not pay out (hotel costs) for a trip cut short as a result of a cancelled flight, Clear as mud everyone?
I am not sure how LV are allowed to mislead customers with ambiguous terminology but apparently they can. Disgraceful!
Reviewed on: 21st September 2023
