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Alex-Nick Ford-Coonan

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Review of the The Insurance Emporium, Pet insurance:

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Didn't tell me I needed full leg X rays

With the first horse I wasn't told at all I needed X rays as he was 10k, found it in an email send way after cover started and then the same with the next horse also 10k. Now they're saying I need X rays. If they were clear to their customers, obviously x rays are something you'd get before you buy the horse incase there's something on the X rays. Ridiculous that if my horse was £9999 I wouldn't need X rays. Both quotes were over the phone and I was told both times I just need to send my 5 stage vetting. Very dishonest Reviewed on: 25th September 2023

Reply from The Insurance Emporium Good morning, We are sorry to hear of your comments. Unfortunately it is difficult to advise without having sight of your policy details. It is correct that we would require x rays for horses where the sum insured is more than £10,000. This is stated on our website in our frequently asked questions as below; A 5 stage vet certificate is required for all horses valued at £5,000 or more. The certificate must be no more than 2 months old. If the horse is unbroken, a 2 stage vet certificate may be supplied instead. If the horse is valued at £10,000 or more, in addition to a 5 stage vet certificate, we also require x-rays of the forefeet, fetlocks and hocks, no more than 2 months old. We are sorry if this was not made clear to you on your previous conversations. Kind regards, Kirsty The Insurance Emporium Response date: 26th September 2023

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