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Peter Cave

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Review of the Bath Building Society, Savings:

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Beware of upgrading

Bath Building Society online was fine and easy - and plenty of security - but then a few weeks ago it is wisdom it decided to upgrade and require customers to re-register. After some hours of trying a couple of weeks ago, it finally deigned to tell us that it was 'having problems' but would be okay in a week's time. Having left, we now try again - and again it fails and again no warning (until after hours of failing) that the site is having problems. Who knows. I guess Bath BS is fine, if you have a nearby branch and happy to go in, but expressions such as 'end of tether' come to mind. Let's hope it will eventually deign to let us get in and close account. Reviewed on: 10th October 2023

Peter Cave

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Reply from Bath Building Society Hi Peter, thank you for your feedback. We did have a temporary issue with our Mobile App and the new version of Bath Online. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still struggling. I am now in contact with you about your issue and hopefully this is now fixed Louise Truckle Head of Savings Support Response date: 11th October 2023

Review of the Bath Building Society, Savings:

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Hopeless re setting new ID for online

I carefully chose a PIN according to instructions. six digits, no sequence of numbers ascending or descending - yet still it would not accept...and no help page - but for the fact I have a 60-day account with a fair sum in, I wouldn't deal with Bath again. Why make life so difficult? Reviewed on: 26th September 2023

Peter Cave

1 user marked as helpful

Reply from Bath Building Society Hi Peter, I am so sorry that you have experienced problems registering for Bath Online. This is the first time we have seen an issue of the type that you are describing. It would be really helpful if you could contact us and provide more details so that we can try and replicate and then fix the issue that you are experiencing. In the meantime, I have asked our Savings Distribution Manager to oversee your complaint and respond to you. Colin McDougall, Chief Commercial Officer. Response date: 27th September 2023

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