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Elliot Janks

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Review of the John Lewis, Pet Insurance:

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Always find ways out

We’ve had to claim twice now for our dog, and both times they have found excuses not to pay. The most recent excuse was because the two trips we took to the vet (for the same illness!) supposedly ran across two separate ‘policy years’ - meaning we had to pay two separate excesses for each vet bill, rather than treating them as a single claim!! Ridiculous considering they continue to put our premium up. What are we even paying for if they won’t pay out on claims? Will be leaving them and choosing a different provider. Avoid! Reviewed on: 28th September 2023

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