Christie-anne Coxall's community profile page

Write a review

Viewing profile for,

Christie-anne Coxall

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the 1st Central, Car insurance:

View on product page

Heartless company who will charge you at every turn

We have used this company many times over the years, as a couple, maybe over 6 different policies. Today my husband had his insurance cancelled because he mistyped his email address by ONE letter! Instead of using initiative and trying to contact him via another means, they’ve simply cancelled the policy and sent a letter to say so. CANCELLED the policy- meaning a black mark is on my husbands name and he will now have to declare it in future, raising our premium considerably for the NEXT 5 YEARS because of one small human error. When he phoned, customer service have been extremely unhelpful with a ‘nothing we can do attitude’ and the absolute JOKE is that we’re being charged for this. A family already struggling financially and they’ve completely thrown us under the bus. Please note: their ‘defence’ is that it is “all done by computer” so if you want an insurance company that has humans using their common sense or one that has any care for customer loyalty or customer service, this is the NOT the one for you! 110% do not recommend. Reviewed on: 30th September 2023

Christie-anne Coxall

1 user marked as helpful

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.