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Ali O'Brien

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Review of the Co-op Insurance, Pet Insurance:

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Used to be so good!

I’ve been with Coop Pet Insurance for years and have been very happy with them, that is until they palmed my policy off to ‘The Insurance Company’. I used to get claims paid quickly, usually within a 2 to 4 week timescale and annual increases were reasonable even with ongoing complaints. Not now! My last claim took around 5 months and so many phone calls that I lost count! I have just had my renewal through and my Policy has gone up by 60%!, That’s totally unreasonable but because it’s a lifetime policy and my dog has minor ongoing complaints I’m stuck with these muppets. Not happy at all, I would never have chosen to go with Insurance Factory and feel really let down by the Coop. I do not recommend anyone to use Coop Insurance now and will actively discourage it! Reviewed on: 2nd October 2023

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