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Ian Heath

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Review of the The Insurance Emporium, Pet insurance:

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Claims Payment.

Overall pay out time was very disappointing. After phoning several times and being told a cheque had been raised and was asked if I'd prefer a BACS transfer, I changed it to a BACS transfer which took 2 weeks to arrive in my account. Reviewed on: 2nd October 2023

Reply from The Insurance Emporium Good morning, We are sorry to hear of your comments. If we are not in receipt of bank details at the time of a claim, we do issue cheques, however this process does take longer than if we have BACS details provided. Once BACS details are provided, the payments should go through in 3-5 working days dependant on the receiving account, If you would like us to investigate why your payment took longer than expected, please contact us. We apologise for any delay in you receiving your settlement. Kind regards, Kirsty The Insurance Emporium Response date: 6th October 2023

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