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Review of the Monmouthshire Building Society, Savings:

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Monmouthshire Building Society Branch Review

Excellent customer service - friendly, helpful staff. Attractive savings interest rates. IT system availability could be improved. Reviewed on: 18th October 2023

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your valuable feedback will be used to help improve our services and member experience. Response date: 3rd November 2023

Review of the Monmouthshire Building Society, Savings:

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Monmouthshire Building Society Branch Review

I like the friendly, local place, it's convenient. You could improve as there is no complaints system with a follow-up, it's taken 2 weeks to determine if a cheque eas cashed and at least 3 telephone calls/3 personal visits too. The Monmouthshire Building Society had the cheque in their possession from 21/09/23 and I have a letter from my bank saying it hadn't been paid into my account. It's really upset me. Reviewed on: 18th October 2023

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. It is disappointing to hear you haven’t had a good experience on this occasion. We will use your feedback to help improve our services and member experience. Response date: 6th November 2023

Review of the Monmouthshire Building Society, Savings:

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Monmouthshire Building Society Branch Review

Great individual service - thank you and continue as you are!. Reviewed on: 18th October 2023

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 3rd November 2023

Review of the Monmouthshire Building Society, Savings:

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Monmouthshire Building Society Branch Review

Like that there is a shop/office in Chepstow! The staff are fantastic. Reviewed on: 18th October 2023

Reply from Monmouthshire Building Society Thank you for leaving a review, your comments will be passed on to the Chepstow branch. Response date: 3rd November 2023

Review of the Monmouthshire Building Society, Savings:

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Monmouthshire Building Society Branch Review

Like the ability/permission of the Society to be able to deal with matters in branch (account type depending). I don't like that branches are not widespread. Reviewed on: 18th October 2023

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