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Daniel Egan

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Review of the NEST, Workplace Pensions:

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Constantly poor experience

Such poor service. The website is poorly designed and managed, so far from a user-friendly experience it's unreal. With my last employer my pension was with Aegon - so user friendly! When reporting constant system failures they're always 'try deleting cookies', 'try a different' browser - none of which makes a difference. So the customer has to end up wasting hours on endless phone calls and completing manual documents which have to be printed and uploaded. They failed when it came to merging my two accounts. And now (currently sitting on phone on minute 25) they've failed on allowing me to move money in from Aegon. It's like they don't want your money. Poor, poor service. When I tried to escalate my complaint to a supervisor I was put on hold then told 'No one is available' - sums up Next perfectly. Reviewed on: 2nd October 2023

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