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Kris Chaplin

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Review of the The Insurance Emporium, Pet insurance:

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Constantly pester you to leave a review

The actual process of getting pet insurance, which I did through a comparison site was pain free and easy to do. I've not had to claim on the pet insurance thankfully yet, so my views are purely on the application process. However, what kind of annoys me is the constant asking to leave a review. I dont really usually like to do that when I've not used a service, but I must have had 3 reminders at least in the past two weeks. The Insurance Emporium could probably do better than to wind up it's customers straight after buying a product. Maybe a reminder a few months down the line, but it felt like pestering. Reviewed on: 2nd October 2023

Reply from The Insurance Emporium Good morning, We are sorry to hear of your comments. We do request feedback so that we can consider improvements to our processes and customer journey. It is not our intention to bother you unnecessarily. We will escalate your feedback to the relevant department to look into this issue. Kind regards, Kirsty The Insurance Emporium Response date: 6th October 2023

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