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Martin Gledhill

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Review of the Halifax, Car Insurance:

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Not and Insurance Company just an Intermediary

I have an ongoing claim but unfortunately found out Halifax are just an intermediary and do not deal directly with any repair. I was was contact by Enterprise Credit hire who would deal with the repair if I first signed a credit agreement which left my liable to cost recovery if there are any problems with cost recovery from the 3rd party. After many telephone conversation I was finally advised the Policy is underwritten by AXA and i could speak to them to see if they could take the repair down a different route. The lady was amazing and they are now dealing with everything no credit agreement required. There is apparently no customer complaints department at Halifax Insurance so I have emailed the chief executive with my concerns a James Crosby. [email protected] Reviewed on: 6th October 2023

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