Worst bank, they changed my account from student account to graduate, I said I haven’t graduated ? I informed them off this, I have for the past year gone to branches, called up 100s of times and nothin has been sorted! I have been charged for my overdraft daily and promise all my money back , managers to call me back, complaints to be raised but nothing! Final straw today when I call up and tell them I have just graduated I still have a year till I’m charged for my overdraft and they said I would be refunded every penny, 10 minutes later say I either accept £100 for inconvenience or escalate it? I’ve escalated 100s of times and every time I call they say no complaint has been raised. Never hear back from a manager. I must have over a thousand £1,000 of money owed to me for an overdraft I should not be charged for ! Still not sorted , promised another manager call back but I don’t believe anything they say! Will be taking to the newspapers
Reviewed on: 18th October 2023
