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Steve Warren

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Review of the The Insurance Emporium, Pet insurance:

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Help back cash on insurance claim.

The insurance is cheap but you get what you pay for. We had a claim for £300.69, we had to pay excess £101.56 and then refused to pay a further £74.40. There was not detail provided on why the claim was rejected, said too high for hospitalisation, but you never stayed in hospital. So now I’m paying 60% of the total bill. Reviewed on: 18th October 2023

Reply from The Insurance Emporium Good morning, We're sorry to learn you remain unhappy with the settlement of the claim. Our policies include a limitation of £40 per day for hospitalisation (see the Limitations under Vet's Fees section of cover). Anything over this for the pet's stay at the vet per day would be deducted from the settlement. Kind regards, Joe The Insurance Emporium Response date: 20th October 2023

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