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Review of the Charter Savings Bank, Easy Access:

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Better rates out there, Charter do not care about their customers

They increase interest rates but only by new issues, they don't tell you, you have to Google to find the rate (as you cannot get through by phone without an exceptionally long wait) and think you are getting their latest but you aren't unless you close the issue number and open another, 19 issue changes since opening account 18 months ago, they deliberately didn't show the interest rate for the account you had, this has now recently changed and it's on your account when you log in. Don't expect them to care when you do speak with someone, even "customer complaints" don't care, they hang up on you when you express they are speaking to you in a condescending manner! I am moving to a better bank with a better interest rate (5.25%) and someone to answer your calls and want you as a customer. Reviewed on: 28th October 2023

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