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Rachel Hopkins

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Review of the Moneybarn, Car Finance:

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AVOID

Awful company, i don't have an account with them but a previous tenant does. They left my address nearly a year ago and i am still receiving letters in the post from them. these have been sent direct back to them stating NOT AT THIS ADDRESS but i am constantly receiving letters from them and have even had bailiffs turn up at my door looking for the car/money as it has become apparent the account holder has stopped paying. i have repeatedly rang them to try and get this stopped, told them they have left the address, where they are now, where they work ect. I was advised every time i call someone from the recovery team will contact me.. guess what THEY NEVER DO!! They refuse to remove my address from his account as i am not the account holder and they need them to authorise to change. errr WHAT it is your company you can change the address! i have told them the stress it is causing me with the bailiffs turning up but they don't care and will carry on sending them until they get what is owed!!! they have now been reported to trading standards as i physically don't know what to do now and they are not interested. Reviewed on: 2nd November 2023

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