I moved my pet insurance over to co-op pet insurance from animal friends insurance, simply because of the renewal hikes. I got a better price with co-op. I've put in a claim for over 1k vet fees, my dog has developed elbow displasia. I put in a claim on 8 Sept, Its 3 November now, they say they deal with it in 4 weeks, an email to ask whats going on, as with all us mere mortals vets fees go on cards, cards have monthly fees which the insurance company wont pay for, they say they are more busy than usual so wait times are a bit longer, which means bigger cost to myself in monthly bank fees.
I now wish I'd paid the extra on the animal friends, at least I know they pay out in a timely fashion. This co-op lot, I have no idea if they'll even pay out, AVOID.
Reviewed on: 3rd November 2023
