Andy's community profile page - Smart Money People

Write a review

Viewing profile for,

Andy

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the 2Gether Insurance, Breakdown Cover:

View on product page

£30 call out fee and £10 cancellation fee of before 14 days cool off period.

I came across this policy on Go Compare, specifically choosing an option with no excess or call-out fees. It was listed at the top and seemed perfect, so I followed the link, answered the questions, and never saw any mention of a £30 call-out fee. The documents arrived, and to my surprise, the call-out fee was the first thing I noticed. I chose to emailed them, given their phone contact number was a premium rate number which set off another alarm bell ringing. I explained the problem and requesting a refund. Their reply stated a £10 cancellation fee. I escalated my reply to a complaint, this was met with the claim that there were warnings about the call-out fee throughout the application, which was not true. I reiterated my request for a refund, stating that prioritizing a £10 fee over customer satisfaction and potential negative feedback seems shortsighted. I define cannot recommend a company run by cow boys that seems to operate in a less-than-honest manner. Reviewed on: 9th November 2023

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.