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Khalil Aouchiche

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Review of the GoSkippy, Car insurance:

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Displeasure with GoSkippy Car Insurance and High Cancellation Fee

Dear GoSkippy Customer Service, I am writing to express my dissatisfaction with the car insurance service provided by GoSkippy. My experience has been marred by an issue concerning the cancellation fee, which I find unreasonably high and, unfortunately, was not made clear to me at the beginning of the policy. While I understand that insurance policies come with terms and conditions, the cancellation fee charged by GoSkippy was not adequately communicated during the initial stages of setting up my policy. This lack of transparency has left me feeling frustrated and disappointed. The essence of insurance is to provide peace of mind and financial protection, but I feel that the imposition of a significant and seemingly hidden cancellation fee contradicts the principles of fair and open customer service. I believe that clear communication is crucial in establishing trust between a service provider and its customers. Had I been made aware of the cancellation fee and its magnitude from the outset, I would have been in a better position to make an informed decision about my insurance provider. I strongly urge GoSkippy to reconsider its cancellation fee policy and improve transparency by ensuring that all fees and charges are clearly disclosed to customers during the purchasing process. This would contribute to a more positive customer experience and foster trust in the brand. While I appreciate the need for policies and fees, the current situation has left me dissatisfied, and I hope that GoSkippy takes customer feedback seriously to improve its services in the future. Thank you for your attention to this matter. Sincerely, Reviewed on: 27th November 2023

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