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Name: Martin Huckle

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Halifax Car Insurance - extra charge as they held wrong information

My car insurance was up for re-newal and the new quote was 50% increase on previous year. So I called them to ask how much it would be if I made a one off payment (I usually pay monthly) before the Customer Rep. would quote a figure she wanted to check the policy details, so I obliged- firstly their records had my and the named driver, driving license dates as the year 2000, which I corrected. Next as I have retired they had to change my occupation - so to these policy changes they expected me to pay £13.50 to the expiry date of the policy. When I asked why they could not state what exactly the additional charge was for. After a log and heated conversation in the Customer Rep hung up the phone. Aster a cooling off period I called back as I did not want them to cancel my policy - regarding the incorrect driving license date, apparently when using comparison sites the option of 25+ years is read by insurance companies as the year 2000?.?? Also retiring from work (I was a par-time minibus driver) increases your insurance risk. In the end I paid the extra charge but will not be renewing with Halifax and will never use them again - I have taken out car insurance with another company so Halifax for the extra £13 you have lost my business and £316 - the worst customer service I have ever come across. Reviewed on: 5th December 2023