Don't even know where to start..had travel insurance with axa for me and my family. Unfortunately had to overstay for 3 weeks and spend that time with my son at the hospital. We've been assured by many agents ( and also insurance documents) our personal expenses are covered..plane tickets, unused hotel stay, taxi ride to and from hospital and much needed shop receipts..and you know what? At some point they stopped calling and sending emails. When we called them We've been told the claim is declined but she doesn't know why and that we need to wait for a letter about it..where is the letter?? Or even email or phone call?? Still waiting and no communication..
Reviewed on: 13th December 2023
