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Shanice OM

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Review of the Domestic and General, Warranty:

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NEVER USE THIS COMPANY

NEVER EVER use this company, we are now considering persuing legal action for missold services. They promised us a repair service whereby if the initial repair didn't work they would send someone else out. It has now been 6 weeks and they are refusing to send someone out to fix their failed repair. On top of this they have at points tried to claim that they cannot find our payment - we've had to send them bank statements! 6 weeks in to having no functioning machine we now recieve a letter claiming it will be potentially another 8 weeks before they complete their investigation. All this right before Xmas. Absolute horrific service whereby they've essentially stolen our money and not provided the promised service, meanwhile leaving us with a broken machine and having to pay extra costs out of our pocket on top of what we've already paid them. Horrible company who simply don't care about their customers and can't even out of good will follow up on their own promised services. DO NOT EVER USE. Reviewed on: 21st December 2023

Shanice OM

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