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Jessie Venegas

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Review of the American Express, British Airways Credit Card:

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Title: American Express Avios Program: A Costly and Frustrating Disappointment

I have been a participant in the American Express Avios Program for quite some time, and it's safe to say that it has been nothing short of a financial black hole. The exorbitant annual fee of over £200 is an absolute joke, especially considering the dismal partnership with British Airways that accompanies it. One of the major grievances I have with this program is the companion voucher that supposedly adds value. However, it's more of a tease than a benefit. Despite diligently checking the website for available flights for months, I find myself unable to utilize the voucher before its June expiration. It's like having a golden ticket with no access to the chocolate factory. The limited flight options available are a slap in the face. Even when flights do miraculously appear, the prices are indistinguishable from what you can easily find on Google Flights. The supposed partnership with British Airways is a farce, offering no real advantage over budget airlines like Ryanair. Navigating the program's website is a Herculean task. It's convoluted, counterintuitive, and an overall nightmare to use. Seeking assistance from customer service proved to be a futile exercise. Hours spent on the phone with both American Express and BA resulted in absolute incompetence and zero solutions. It's as if their aim is to drive customers to the brink of insanity. Booking a business class ticket, touted as a luxury experience, was a grave mistake. The reality? A regular chair with an empty seat in the middle – hardly a business class offering. Access to the lounge, another so-called perk, was abruptly cut short during a flight delay, leaving us stranded in a crowded airport. The whole experience was a far cry from the promised premium service. Now, with two companion vouchers set to expire before I can even use them, the program's flaws become even more glaring. The lack of available flights during peak months for a school teacher like myself, July and August, renders the entire program utterly pointless. Attempting to leave the program only adds insult to injury. They casually inform you that you will receive nothing for the unused companion voucher and Avios points. It's a slap in the face for those who invested time and money into this debacle. To be fair, using Avios for hotels seems to be the only redeeming aspect of the program. However, this solitary positive cannot salvage the sinking ship that is the American Express Avios Program. This experience has not only soured my opinion of British Airways but has also left me despising anything associated with this abysmal program. The service is abysmal, and the lack of solutions from customer service is a testament to the utter failure of this ill-conceived program. Save your money and sanity – steer clear of the American Express Avios Program. Reviewed on: 26th December 2023

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