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Karolina Gorny

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Review of the 1st Central, Car insurance:

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7 weeks for claim

7 weeks for claim. Every single agent was giving me different information. „Senior agent will call you tomorrow” - five times didn’t call. I received calculations by phone, gave bank details and 1h later email to send pictures like 2 weeks earlier. After a few weeks I find out engineers can’t open my pictures. It wasn’t even attachment, was as part of email. „Replay in 1 day for comments for your claim” - never did. According to 1stCentral if you have accident abroad you must back to UK. Courtesy car? Only in paper. I may get one if I back to country first. In axa I had money in my account in 5 days from accident. Here bank transfer took longer. Ok, my accident was abroad, let’s say my fault, but second driver finished with claim in 2 weeks. With courtuasy car and expert at home. Plus they offer cover abroad for 90 days. Mess as hell. Accident on 14th Nov, week later information by phone - it will be written off, I was calling and texting them everyday to get money on 29th Dec Reviewed on: 31st December 2023

Karolina Gorny

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