given one star because I can't give a minus. Absolutely diabolic, lying and scheming company. No washing machine since 27th December. Take your money via DD, send you a text saying they'll send engineer in 7 days to repair your washing machine ( 3rd Jan) so you wait and struggle and then they don't turn up or notify you and you only find out when you chase them to find you were never going to be allocated an engineer because you'd been put in the wrong box?!!!!.even though online it states your request is in progress! No apology, no compensation for rearranging hospital appointments and everything else and all they offer you after THEIR error is another 7 days wait Staff lie, put the phone down on you, promise you a new machine, tell you they are new to the job so not sure what to do, put you on hold for over half an hour at 7p a minute, pretend they can't hear you and then tell you a washing machine repair can take 28 days so can you get to a laundrette!!!! Complained to CEO ignored but Q. GARDENER called in very condescending fashion to tell me ( 3 days after finally escalating my complaint) to tell me exactly what I'd already been told that I had to wait another 7 days. Told her I wasn't happy ( without swearing mind) and she said she didn't like my tone and threatened to cancel my cover. I told her I wish she would cancel it as its the biggest waste of money I've ever paid out for a non existent service not to mention rude and useless staff and just found out today she has already cancelled my cover. Getting legal advice now. Its the principal. I'm the customer and you'd think I hadn't paid for the cover the way they treated me. Still no washing machine but still have text saying they'd be here 3rd January!!!! AVOID!!! THESE PEOPLE LIE AND DON'T TURN UP WHEN THEY TEXT YOU THEY WILL, THEN DONT EVEN LET YOU KNOW THEY CANT MAKE THE APPOINTMENT, THEN THEY TRY TO MAKE OUT ITS YOUR FAULT AND YOU'RE MAKING A FUSS OVER NOTHING AND IT COULD TAKE 28 DAYS SO BE GRATEFUL AND SHUT UP BECAUSE 14 DAYS IS GREAT!!! SERIOUSLY IF THEY HADNT TAKEN MY MONEY IT WOULD BE A JOKE.
Date of experience: 06 January 2024
Reviewed on: 6th January 2024
