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Review of the Bath Building Society, Savings:

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The new online portal is very frustrating

The new online portal is very frustrating, I was logged out without even being asked to log out. There is a messages tab , but I cann't send a secure message, as previously. All previous messages are lost. unable to add more than one benificary despite running two Trust accounts. On the plus side you help desk was helpful in all her communication Reviewed on: 8th January 2024

Reply from Bath Building Society Thank you for your feedback. We have experienced some issues with our new version of Bath Online. and if you are still experiencing issues, please do contact us so we can support you through the process. You can talk directly to the team via Live Chat on the website. Charlotte Tillen, Savings Services Manager Response date: 15th January 2024

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