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Review of the Saffron Building Society, Savings:

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Poor IT service

I had great difficulty in accessing my login Internet savings account after you updated your security system. Temporary passwords were not clear I.e. was the colon part of the password etc. It took six calls to your office to finally get into my account. On talking through the steps to put my own password in I was told it needed to have a number of characters one at least one Capital letter.., a number plus one other character that was not a letter or a number. I chose a percentage symbol . After repeated attempts your assistant kindly investigated and told me that a percentage symbol was not allowed. I changed it to an exclamations mark and it worked. I have spoken to a number of I T literate friends and they cannot believe what I have told them. Suggest you get another I T consultant. Reviewed on: 15th January 2024

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