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Keith H

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Review of the Saffron Building Society, Savings:

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New Account: Monthly Income Bond

Opened a One Year Monthly Income Bond in Ware Branch and also on the Internet (since I mentioned I’m ok with online banking but also appreciate a bit of human contact too). Generally good service and polite, friendly staff. Found it’s hard to get through to the call centre - queue of 8 and it takes a long time to get to the front of the phone queue. Opening the account on the internet was straightforward. I send a couple of emails once I’d successfully managed to do that but I didn’t get any acknowledgements back. Overall pretty good service but not in the excellent category like one small building society I have dealings with. Reviewed on: 15th January 2024

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