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Robert M

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Review of the Saffron Building Society, Savings:

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The difficulty of opening a new account on maturity

My wife and I wanted, on the maturity of our regular saver account to open a new regular saver. Instead of postal details , as helpfully in the past , they came by email. The maturity proceeds were sent to our bank, as wanted, but your email described them as “withdrawals . I have received a letter advising of the new account, but my wife has heard nothing at all. My standing order was cancelled, because payments for the old account were returned, described incorrectly as a withdrawal , no standing order form for tge new account was sent, as hitherto, and after holding on at tge phone today, I was told that we would have to set up a new Standing order, without information being offered. The fantastic service of your Society in the past, seems to have been sacrificed to the impersonal internet . To compound things, when I attempted to set up an S.O. The Bank sent you £100, before I could quote my account number, or confirm the payment as correct! Reviewed on: 16th January 2024

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