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Review of the Staveley Head, Caravan Insurance:

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Crooked as a nine bob note

So, knowing what a minefield camper van insurance is I called Staveley Head after I got my Asda comparison quote. They confirmed, in the six minute call, that they would insure my camper van conversion. A month later I received a message warning me that if I didn't provide a pile of additional info within FIVE hours they'd cancel my insurance. I provided dozens of pics, forms and print outs, they even wanted a full DVLA licence print and a copy of every page of my V5! So I complied. Then they say they will have to charge me £134 to delete the tracker I listed because it's a Halfords one! Then they say the cooker and table have to be fixed and not removable, this was THE WHOLE POINT OF MY CALL BEFORE I INSURED! In the end I relented and cancelled, here's their made up fee's and as far as I'm concerned some are duplicated........£20 admin.....£85 cancellation......£5 refund.....£79 insurance used. With a fixed bed, solar system, TV, roof vent and fan and swivel seats it's hardly a commercial van is it! Ombudsman next! Reviewed on: 17th January 2024

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