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Elaine

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Review of the Saffron Building Society, Savings:

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I needed my online ID and password to be reissued.

I needed my online ID and password to be reissued. This was fine, but they told me that the password would have many symbols. The password had no gap between "your new password is:(s,vu@..... As a result I didn't know exactly where the password should start? I managed to lock myself out again. The 2nd person I spoke to told me the password should have 10 characters, this made it much easier to identify and I logged in straight away. It would save a lot of time and confusion if the password had an obvious gap or staff told customers that passwords are 10 characters long in the first place. Reviewed on: 24th January 2024

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