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Richard H

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Review of the Saffron Building Society, Savings:

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Zoe Collins, the best Customer Service Agent

The waiting time was non-existent, I was put straight through to Zoe Collins. Zoe listened to my request, immediately established I was a legitimate customer and then actioned my request without any delay. If only other banks, building societies or customer facing staff were as pleasant and efficient as Zoe. I would add, this was at a few minutes to 6pm or line closing time but it made no difference, the call was in no way rushed. Reviewed on: 4th November 2025

Review of the Saffron Building Society, Savings:

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Everything Great until something goes wrong

Everything about Saffron Building Society was great until the problems with the computer system. I needed to prove to an estate agent that I had the cash funds to buy a property on Thursday 18th January but could not access my account either on laptop, iphone or ipad. I phoned and was told that I could not be emailed by account balance but it would be sent 1st class for the cut-off day Friday. It finally arrived Tuesday 23rd January so missed the deadline and the property. Reviewed on: 24th January 2024

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