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Review of the RSA, Home Insurance:

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Useless Home Insurance

The initial engagement with RSA was good. However, as the claim was passed on to their 3rd party suppliers, the communication and handover of details came with gap. I had to repeat every single details to their next supplier and the information was watered-down, the final assessor seems incapable of making good decision, requested for information that the previous supplier should have provided them. Overall, they have done a very bad job in handling claim. I would be cancelling this soon. I hope this message is useful for future buyers of this insurance, to do a bit of research and read the previous experience of other customers similar to mind. Reviewed on: 24th January 2024

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