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Louise

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Review of the Aviva, Health Insurance:

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Cancelling, waste of time and money!

I am in the process of cancelling our Aviva Health Insurance policy. Complete waste of time and money. The Digital GP thing sucks too! My 17 yr old daughter used it before Christmas rather than ring out of hours when she had recurring tonsillitis yet again. They looked at her throat on video and grumpily told her she was fine. Following morning she went to GP - she was not fine at all. She has been referred for a tonsillectomy. I rang them at 8:35 am today (their lines open at 8:30am) and 25 minutes on hold later I get through, only to be told that they won't cover the tonsillectomy because she had tonsillitis as a 12 yr old therefore it is a pre existing condition. I told them that is ridiculous, every child gets tonsillitis during their childhood but they won't listen. Any excuse not to pay. Avoid! Reviewed on: 26th January 2024

Louise

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