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Mark B

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Review of the Vitality, Health Insurance:

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Diagnosed with cancer - Vitality refuse to help.

I was diagnosed with cancer on 18th January - my life fell apart. A tumour was blocking my colon and needed urgent surgery which NHS could not schedule so I asked my insurers of 5 years for help. The need to have my GP fill in a form was their first delaying tactic and knowing how hard it is, and how much time it takes to get such a thing through a GP surgery, it was clear this would not be easy. In great pain and stress I travelled to my Doctors and waited over 6 hours for the two appointments necessary. The doctor confirmed I had not had any previous diagnosis or symptoms to even alert them to the seriousness and I returned with, and sent in the forms. Now it has been rejected a second time for 'further investigation' and they are unable to tell me who I can speak to, what the process is or how long it might take. It genuinely feels like they are hoping I have an emergency downturn which sees me ambulanced in and NHS surgery which will avoid them paying; the complications that would come with having this dealt with as emergency rather than scheduled are life threatening on several levels. I have explained that their unhelpfulness could cost me my life and the reply was that someone would call me in due course. If a vet treated an animal like this they would be closed down and yet somehow they are allowed to use a process which could cost a person their life and just fob them off until they die or the problem goes away from impacting their targets and profitability. I have a solicitor involved now so even if I 'go away' this will make news headlines. Reviewed on: 30th January 2024

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