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Kat C

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Review of the Aviva, Health Insurance:

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Biggest waste of money

I've had health insurance with Aviva since I was a child. Not my choice, I refuse to pay for it but my dad still insists on paying the extortionate yearly fee in case of emergencies, (he cancelled his and my mum's many years ago). I have never once used it or claimed anything. I've started getting health issues in the past few years so thought I might as well make use of the expensive health insurance to beat the extremely long waiting lists on the NHS. For starters I end up having to sit on the phone for over an hour every time I want to make a claim. Then end up speaking to someone who knows absolutely nothing about what I'm calling about and I'm back in another queue to speak to another department. To then be told that they don't cover that because of company policy, the T's and C's, it's a long term condition (for something I've not yet been officially diagnosed with), it's pre existing, etc etc. There is always an excuse as to why I can't claim and I end up having to go through the NHS because I can't afford to pay for private care myself. What happens then with the thousands of pounds that have been paid for a health insurance I can't even use? Biggest waste of money that just goes straight down the drain. Coincidentally I also had to cancel my car insurance with Aviva because they inflated it so much last year. Now with AXA for the car and at the mercy of the NHS for health. Reviewed on: 31st January 2024

Kat C

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