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Ivan Ball

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Review of the Suffolk Building Society, formerly Ipswich Building Society, Savings:

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Still personal service and the best products

I have maintained a savings account with SBS for 75 years and am always concerned that the personal service over time may be lost. However, I have recently opened a new ISA and my telephone contact with the Havens reflected how I recall it has always been; so I should not have worried. Despite my being an existing customer, Michelle needed some I/D to complete her records which I emailed to her. I received an acknowlegement for that straightaway and was then posted very promptly all the documentation together with a handwritten note from Michelle thanking me for my investment. I did not choose SBS for old times' sake but because it was on the best terms I could find. So, a win-win for me. It is a shame that more financial institutions cannot achieve the same respect for their customers. Reviewed on: 5th February 2024

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