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Paul M

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Review of the Shawbrook Bank, Loans:

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Bad customer service

I requested to settle my loan , was sent a letter indicating the final balance and bank account details for sending transfer to . The money was sent across yet 6 weeks after sending that money I haven’t had a letter confirming they’ve settled the loan , infact they keep saying that they can’t find the transfer , yet they can see something on the account . You can’t speak to anyone but the Agent , I’ve raised a complaint yet they don’t resolve . They were quick enough to write and tell me that I’d cancelled the direct debit to them. I’ve reported them to my bank who are in the process of tracking the money . I’ve provided proof of the transfer and ID number as requested they even wanted me to provide my bank statement showing that the payment had been made … You can only email one way they don’t respond to your email , This is causing me a lot of stress as it was a lot of money Reviewed on: 14th February 2024

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