I needed my ceiling to be replastered due to water damage. Overall there has been a gross lack of communication, constant ghosting and gaslighting. It took 2 months for me to be told that my ceiling was asbestos-negative. The people they hired to do the repairs made quite a mess and left me with many issues only for tsb to take over a month to tell me that the originall damage has been fixed and any leftover issues are not with them despite initial assurances that they will make the repairs and that i can leave everything in their hands, what an absolute lie. quite frankly i feel scammed and disgusted by tsb home insurance. Neil Forest the claim manager took far to long to tell me eff all in an email i can only decribe as callous in its disregard to my raised concerns. I went with tsb home insurance becasue i bank with tsb and quite frankly this is an ongoing nightmare which will end with me finding alternative providers for banking and home insurance. I cannot express my disappointment and to whomever is thinking of going with tsb; the answer is no, just no. do not go with tsb.
Reviewed on: 14th February 2024
