Elika Ashoori's community profile page

Write a review

Viewing profile for,

Elika Ashoori

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Santander, 123 Current Account (discontinued):

View on product page

AVOID BLUEWATER BRANCH!

I have visited this branch 4 times as it is in my commute between London and Canterbury. Every time it has been a long and tiring experience. No matter what time of day, and what day, Tuesday afternoon or Thursday morning, it's always short staffed and I wait a long time (minimum 15 mins) in the queue to be served. Once I had to deal with a lady who was extremely rude about me giving her £10 worthy of £1 in coin bags, even though I had 5 bags worth or £20 one pound coins and was depositing them along with 1k in notes! She said she couldn't accept the £10 and that I should have checked what's the appropriate way of depositing money before going to the branch! Even though I have lived in Canterbury for over 8 years and the Santander branch there has no problem with however many number of coins I give them! I let that go, and about 10 days so I went there again, after having queued for 20 mins and while everyone was getting frustrated, I had to deal with an oriental lady (she might have been Chinese) who took a very long time to deposit my money and seemed she couldn't really understand English well!!! I asked if I could have 12 months of bank statements printed and she told me she had to order them from the headquarters, which I agreed to. She said this was all done and should be with me in 10 working days! Yesterday, having had no statements posted to me, I rang Santander to follow up on this when the guy told me there must have been a mistake and that nothing was requested to be mailed to me. This is unacceptable. I need those documents urgently and I really can't afford to wait another 10 days. Avoid this branch of possible. I have dealt with the charing cross branch and the Canterbury branch and they are always extremely helpful and polite. Reviewed on: 21st September 2016

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.