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Brian Artingstoll

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Review of the 1st Central, Car insurance:

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NCD Certificate

his morning, I received my renewal notice by email. My insurance had gone from £240 to £403. I thought this was too high and decided not to renew with them. I went on to their website and followed their instructions. My insurance was due to run out on the 3/3/24 so I cancelled it from the 3/3/24 at the latest time they had from the drop-down box, 23.45. I received an email stating that my insurance would end on the 3/3/24. Minutes later I received an email with a NCD certificate. The certificate said 9 years when it should be 10. I contacted them via their webchat service and explained everything to them. After a while going backwards and forwards, I was told that there was nothing they could do, and it would remain at 9 years. They said the start date of the policy is 04/03/2023 and the time is at 00:01:00. So, for ending the policy 16 minutes early they have dropped a full years NCD off me. I thought I had followed the instructions correctly, but according to them I didn't. They refused to help me and said that is the final decision. I said I was making a complaint to the ombudsman, and they said 'OK, anything else I can do for you' this is shocking and appalling service and I am penalised for a genuine mistake and for not renewing with them. Avoid them as if they can do this for NCD what loopholes will they use if you make a claim. Reviewed on: 19th February 2024

Brian Artingstoll

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