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John McCrea

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Review of the 1st Central, Car insurance:

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Truly Terrible Customer Service

My wife took out car insurance with 1st Central via Money Supermarket as they were competitively priced, all was good until we were asked to contact them to speak to the Policy Analysis Team, what followed was an absolute disaster, we were both relentlessly pressured to change our job titles to a more exact phrasing over and over and over by the Policy Analysis Team when we had initially provided truthful information and were consequently hit with a £50 admin charge to change these details for no reason, then my wife was asked for her no claims bonus from two years (two insurances ago) ago and because she didn't have it to hand was kept on hold for 20 minutes and then advised she had incurred a further £22 admin charge as the Policy Analysis Team had to investigate this, after leaving the call in tears she was then issued a renewed statement of fact where the majority of the details incurring the admin charges had not been actioned. We made numerous attempts to contact 1st Central asking that because of this the charges were dropped and were stonewalled at every turn with different totals of admin fees mentioned during each call, we raised a complaint and was given an excuse that the issue was just an IT issue and no admin fees were being dropped followed by the complaint being closed. In the end my wife had to pay £72 to cancel the policy (just to get away), to summarise, she was charged for unnecessary changes which weren't changed on her policy, charged for not having evidence of a no claims bonus from two years ago, no updated policy provided, complaint ignored and then no notification of cancellation of policy - do not be fooled by their low cost on the comparison sites! Thoughts and prayers for anyone who has to make an actual claim with this company - AVOID Reviewed on: 22nd February 2024

John McCrea

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