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Kevin M

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Review of the 1st Central, Car insurance:

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Started my policy in Feb 2023, got sent automatic re...

Started my policy in Feb 2023, got sent automatic renewal in Feb 2024. Decided to get rid of my diesel bmw before renewal. Asked for a quote for my new car for the remainder of my policy. Got charged £100, then got renewed price through and it was £16000!!! Rang them and cancelled, got charged £25. Kept getting renewed emails for my old car saying they will automatically renew after I had cancelled. Cancelled my policy online 5 DAYS before end of policy, then lost 1 year off the policy. Should have 5 years NCD only got 4 because I cancelled before the end of the policy by 5 days. There was no warning anywhere which said I would lose 1 year because I cancelled. Appalling customer service. Avoid this company like the plague. I feel fortunate that I didn’t have to make a claim. Imagine that!!! Reviewed on: 27th February 2024

Kevin M

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