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Lisa S

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Review of the ASDA Money, Pet Insurance:

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Absolutely abysmal experience stay away from them!

Absolutely abysmal experience stay away from them! I made a claim which should have been very straightforward, my doggy had a small lump removed. First of all Asda said they’d never received the claim form from the vets so I had to chase the vets to resend and over the last 2 months I’ve made endless phone calls to try and establish why I still not have not received my money back! They tried all sorts of stalling tactics and yesterday I spoke to one of their customer service reps who can only be described as robotic and monotone and showed no empathy! I said enough was enough and I would not tolerate any more of their BS, I had paid my premiums in good faith and I would be seeking advice from the financial ombudsman. Today I have received an e mail to say my money minus an excess and a “Co-insurance fee!” Will be paid within 7 working days. I won’t hold my breath and will not be using them again whether that be for pet insurance or their supermarkets! Utter rubbish! Reviewed on: 29th February 2024

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