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C J

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Review of the 1st Central, Car insurance:

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Doubled the cost of my policy, scam artists!

Terrible experience, scam artists! after paying for my policy in full they then doubled the amount of my policy (which equated to half the cost of my car). I have held my licence for 13 years i am not an inexperienced driver. I had communicated several time via email however just got automated responses, requested calls back on multiple occasions which were ignored. I couldn't cancel or amend the policy until I paid double what they quoted, despite my numerous attempts at communication that was ignored however they emailed me about my "debts". When I called and eventually spoke to someone to see what solutions there were they advised i can cancel my policy they advised i would still be liable for the arrangement fee of £50 (even though i had advised i would stay with them) and they also charge a cancellation fee on top of that of £50. so i have paid £100 admin fee for an awful service. Reviewed on: 5th March 2024

C J

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