London Calling's community profile page

Write a review

Go to business site

Viewing profile for,

London Calling

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Saffron Building Society, Savings:

View on product page

Poor Customer Attitude shown by Saffron BS

I had a Regular Savings account that was about to mature and needed to log on to the account to provide reinvestment instructions. However the Saffron website would not accept my user number or password. So I emailed Saffron on 21 Feb, explaining the problem and asking for help. Member Representative Priya Heer responded next day with a rather curt email saying that they couldn’t go into specifics but I already had online access so I shouldn’t be having any problem. This was completely unhelpful for me. I replied on 22 Feb elaborating on my online access problem and asking if anyone at Saffron might be able to help. On 26 Feb I received another blunt and unhelpful response, this time from Member Representative Narina Pridmore. Given the content and tone of the communications from Heer & Pridmore I was moved to closing my accounts with Saffron and taking my custom elsewhere. However I then received another Saffron email on 26 Feb, this time from Member Representative Jean-Paul Baya. At last someone had actually taken the time to actually read my communications and understand what my problem was. Mr Baya was apologetic and explained that Saffron had recently changed its password requirements, so that I needed to create a new password using a temporary one which he arranged to be sent to me separately. This resolved the matter completely and my online access was restored. Why couldn’t the other two Member Representatives have done this, and shown the same customer-facing attitude? Reviewed on: 7th March 2024

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.