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Ella S

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Review of the 1st Central, Car insurance:

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Scam unhelpful avoid at all costs

After paying through the roof for insurance policy I had to make a claim for an accident that wasn’t my fault provided them with dash cam footage they still haven’t declared it as not at fault claim I’ve asked to cancel my claim after this experience and after being told that my car is a write off even though I had it valued at £7500 and the cost of repairs from a garage for £220. They came to this conclusion after not even looking at my car and not asking to see pictures. They then said that I had no choice but to accept total loss. I ended up hanging up on the call because they would not let me proceed in any other direction. They have also said it will affect my no claims even though I have paid for no claims protection and I wasn’t at fault either. Should never have made a claim in the first place but that’s the point of having insurance not even sure what I’m paying for. Have raised a complaint had no helpful response other than that they were following their policies. Absolute rubbish! Please avoid!!! Reviewed on: 11th March 2024

Ella S

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