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Review of the 1st Central, Car insurance:

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Scam, Worst Customer Service Ever

I recently had a disappointing experience with 1st Central Insurance, and I feel compelled to share my frustration to warn others. I was in the process of shopping around for car insurance and obtained a quote from 1st Central. However, I ultimately decided to go with a different insurance provider due to better coverage and pricing elsewhere. To my shock, I discovered that 1st Central had charged me an "arrangement fee" for a policy that I hadn't even started. This is outrageous! Why should I be penalised for not proceeding with a policy? They claimed that this fee was for including my details on an insurance database, a service that other reputable companies provide without charging a fee. What's even more frustrating is that this sneaky charge wasn't clearly disclosed upfront. It's buried deep in their terms and conditions, which most people don't bother to read in detail. It feels like a deceptive practice aimed at squeezing extra money out of customers. I reached out to their customer service team to express my dissatisfaction, but they simply brushed me off, citing their terms and conditions. There was no empathy or willingness to address my concerns. I urge anyone considering 1st Central Insurance to proceed with caution. Don't fall for their seemingly competitive quotes without carefully scrutinizing the fine print. Their lack of transparency and willingness to nickel-and-dime customers for services that should be standard is appalling. I'll certainly be taking my business elsewhere, and I advise others to do the same. Buyer beware! Reviewed on: 26th March 2024

Sel

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